We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help. This Refund & Return Policy explains when and how you can request a return, exchange, or refund. 2. Returns
You may request a return within [7 days] of receiving your order (we recommend 14–30 days).
To be eligible for a return:
The item must be unused, in the same condition you received it, and in the original packaging.
Proof of purchase (order number or receipt) must be provided.
Items that cannot be returned include:
Customized or personalized items
Exchanges
If you received a defective, damaged, or incorrect item, we will replace it at no extra cost.
To request an exchange, please contact us within [7 days] of delivery.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [2–5 business days].
Shipping costs are non-refundable, unless the return is due to our error (wrong or damaged item).
Shipping Returns
You will be responsible for paying the shipping costs for returning your item, unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit card company or bank (it may take time before your refund is officially posted).
If you’ve done all of this and still haven’t received your refund, please contact us immediately.